Terms and Conditions

1. General provisions

These Terms and Conditions (hereinafter: Terms) govern the rights and obligations between the company Zagrebački Transporti d.o.o., Zagrebačka 2a, Leprovica, 10370 Dugo Selo, Republika Hrvatska, OIB: 04848193733, registered with the court registry of Trgovački sud u Zagrebu under MBS: 010046554, share capital: 2.660 EUR (uplaćen u cijelosti) (hereinafter: the Carrier), and the client ordering transport services (hereinafter: the Client).

The Terms apply to all offers, contracts and services of the Carrier, unless expressly agreed otherwise in a written contract. By concluding a contract or accepting an offer, the Client confirms that they are familiar with the Terms and accept them in full.

2. Governing law

Contractual relationships are governed by the regulations of the Republic of Croatia, in particular the Obligations Act, the Road Transport Act, the Road Traffic Safety Act and the Regulation on Exceptional Transport, as well as the Convention on the Contract for the International Carriage of Goods by Road (CMR) for international transport.

3. Services

The Carrier provides the following services:

• road transport of goods in domestic and international traffic;
• exceptional (out-of-gauge) transport of indivisible loads;
• project logistics and supply chain organisation;
• preparation of studies, obtaining permits and technical escort;
• professional consulting in the field of transport and logistics.

4. Offer and conclusion of contract

The offer is prepared on the basis of the Client's data (dimensions, weight, route, deadline, special requirements). The Client guarantees the accuracy of the data provided and is liable for damage caused by its inaccuracy or incompleteness. The contract is deemed concluded upon written acceptance of the offer or by signing a transport contract.

5. Prices and payment

Prices are expressed in euros (EUR), exclusive of VAT unless otherwise indicated. The payment term is 30 days from the invoice date, unless agreed otherwise. Statutory default interest in accordance with the regulations of the Republic of Croatia is charged for late payment.

6. Obligations of the Client

• timely provision of all data and documentation required for transport;
• ensure appropriate loading, proper stowage and securing of the cargo if not performed under the Carrier's organisation;
• ensure access to loading and unloading locations;
• obtain special permits and consents for the cargo where expressly agreed;
• take over the cargo at the destination within the agreed period.

7. Obligations of the Carrier

• perform the transport with the care of a prudent businessperson and in accordance with professional standards;
• use technically sound vehicles and trained personnel;
• protect confidential data and documentation;
• notify the Client of circumstances affecting the performance of the contract.

8. Liability and insurance

The Carrier's liability for loss, shortage or damage to cargo in domestic transport is governed by the Obligations Act, and in international transport by the CMR Convention (including the limitation of liability to 8.33 SDR per kilogram of gross weight of the missing or damaged cargo). The Carrier holds a compulsory carrier's liability insurance policy. Cargo insurance is arranged separately by the Client, unless agreed otherwise in a written contract.

The Carrier is not liable for damage caused by force majeure, acts or omissions of the Client, hidden defects of the cargo, defective packaging, or circumstances that could not have been avoided or remedied.

9. Complaints

Visible defects must be reported by the Client (or the consignee) upon taking over the cargo by making a note in the transport document (consignment note / CMR). Hidden defects must be reported in writing within 7 days of taking over in domestic transport, or within the deadlines prescribed by the CMR Convention for international transport.

Written complaints are submitted to the Carrier's registered address or by e-mail to info@zgt.hr. The Carrier will respond to the complaint within the statutory period, and no later than 15 days from receipt.

10. Force majeure

Neither contracting party is liable for failure to fulfil obligations caused by events beyond its reasonable control (force majeure), including natural disasters, acts of war, strikes, measures of state authorities, epidemics, road closures and similar events. The party affected by force majeure shall notify the other party without delay.

11. Personal data protection

The Carrier processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Act on the Implementation of the General Data Protection Regulation. Detailed information is available in the Privacy Policy document.

12. Dispute resolution

The contracting parties will endeavour to resolve all disputes amicably. If an amicable settlement is not possible, the parties agree on the jurisdiction of the competent court according to the Carrier's registered seat in Zagreb. Consumers may also resolve disputes via the online consumer dispute resolution platform (ODR): ec.europa.eu/consumers/odr.

13. Final provisions

The Carrier reserves the right to amend these Terms. The applicable version is published on the website https://zgt.lovable.app and applies from the date of publication. For contracts concluded before an amendment, the terms in force on the date of conclusion apply, unless the parties agree otherwise.